Joey Coleman

Design Symphony

Founder and Chief Experience Composer

When organizations like Xbox, Whirlpool, NASA, Volkswagen Australia, Principal Financial, and Zappos need to enhance their customer and employee experience, they call on Joey Coleman for assistance. 

For over twenty years, Joey has helped organizations retain their best people (customers and employees) and turn them into raving fans via his entertaining and actionable keynotes, workshops, and consulting projects. His First 100 Days® methodology fuels the successful experiences his clients deliver around the world. 

His two books have received critical acclaim, and both were instant Wall Street Journal bestsellers. In Never Lose a Customer Again, Joey shares strategies and tactics for turning one-time purchasers into lifelong customers- while dramatically increasing profits along the way. His second book, Never Lose an Employee Again, details a framework companies around the world are using to reduce turnover and increase employee engagement. 

Joey specializes in creating unique, attention-grabbing customer and employee experiences. With a background in creating brand identities, outreach materials, packaging, websites, events, and promotions, Joey works with businesses and individuals seeking to provide their clients and team members with a memorable experience. 

Prior to starting his business, Joey developed his narrative skills as a criminal defense trial attorney, honed his communication and messaging skills at the White House Office of Counsel to the President, and did things for the U.S. Secret Service and the CIA that he can't talk about publicly... 

When not traveling the world for keynote presentations, client workshops, and quality beach time, Joey enjoys playing board games, building LEGO sets, and reading bedtime stories with his amazing wife and two young sons.