Barb Jackson, CR, Facilitator

Total Contenz

President, Consultant, Speaker, Instructor

In 1990, Barb developed Restoration CleanUps, offering specialized fire, smoke and water damage restoration cleaning services to full-service contractors in the Pittsburgh and Western Pennsylvania market, many of whom are Restoration Industry Association (RIA) firms. Restoration CleanUps offered specialty restoration cleaning services until 2003. Barb has managed hundreds of restoration jobs. She developed an operating model for her company which implements standards and procedures to manage the varied challenges of restoration cleaning and pack out situations and which emphasizes customer service and empathy for the loss victims.

Barb has received certifications in Odor Control, Carpet Cleaning, Leather Cleaning and Fire and Smoke Restoration categories through the Institute of Inspection, Cleaning and Restoration Certification (IICRC).

As President of Total Contentz, LLC, she continues to help restoration professionals improve their contents processing capabilities with the latest technology and procedures. Barb offers consulting and training services for full service restorers and specialized cleaning contractors. Her particular areas of expertise are contents processing facility design, work flow and production strategies, on-site and warehouse contents processing procedures, and contents packing and inventory techniques. Her design projects range in size from a 2,000 sq ft facility to an 8,000 sq ft warehouse within a 120,000 sq ft building. Barb has authored several industry articles published in C&R, Cleanfax and R&R trade publications. She also is co-creator of Contents Solutions Newsletter with Steven LaVelle.

Barb is a Restoration Industry Association (RIA) designated Certified Restorer (CR). Out of 570 Certified Restorers, she is the 11th woman to receive the designation. A Certified Restorer has met the requirements of the Restoration Industry Association Certified Program and is qualified to inspect, appraise and restore structure and furnishings from the effects of fire, smoke, water and other related perils.