Concurrent Breakout: Understanding Terms & Conditions in T&M Agreements

This breakout session provides a structured overview of Time & Materials (T&M) restoration projects, focusing on both the audit process and the critical role of Terms & Conditions (T&C) in achieving fair, defensible, and transparent outcomes. Designed for restoration professionals, the session explores how clearly defined T&C frameworks serve as the legal and operational foundation for T&M work, aligning expectations between contractors and clients from project start through final settlement.

Attendees will learn best practices for documenting losses, preparing accurate and transparent invoices, and establishing clear review and negotiation timelines. The session also covers documentation-based negotiation strategies, common areas of dispute in T&M audits, and methods for formalizing agreements that protect all parties involved. Key topics include rate structures, markups, authorization clauses, documentation standards, and compliance considerations that reduce audit exposure and support fair billing.